Frequently Asked Questions
What are customer service support hours?
Customer Service is available between 7:00 a.m. to 7:00 p.m. CST, Monday through Friday. Contact Customer Support via phone: 1-877-733-9241 or by email: customerservice@reliableparts.com.
Where can I find more information about products?
Reliableparts.com offers product information including manufacturer, cost, availability, and features. Customers can select and compare specific products. However, if you are looking for more specific information and need expertise, contact your local Reliable Parts store or our customer service through phone or email.
What payment methods do you accept?
You can choose to pay by Credit Card or PayPal. We accept Visa, Mastercard, American Express & Discover.
How do I track my order?
As a guest user, click on “Track Order” on the top right side of the website. Enter your order number and email address used at the time of placing the order and click on “Get my order”. As a registered user, simply log in to your account and navigate to My Orders.
How long does order processing take?
If the item on order is in stock, we ship the same day. Our cutoff times are 4:00 PM local time. If the order is placed past cutoff times, we ship the next day. If the item on order is on backorder, we ship as soon as the item is back in stock. Some items are shipped directly from the manufacturer and shipping times for those items may vary. These items are clearly identified on the product page.
How do I cancel/modify an order?
If the order is still under “Order Received” and not “Processing”, the order can be canceled online by going to track your order as a guest user or “My Orders” as a registered user. If the order is under processing or if you are having trouble canceling the order online, please contact our customer service through email or phone. For any order modification, please contact our customer service as we do not allow any modifications online.
What is your return policy?
Please refer to our return policy here on our website.
How can I update my account information (i.e. email, phone, account name, etc.)?
If you are a registered user, simply go to your account by clicking on the top right “Lock” icon and select My Account. You can update your name, email address, or change your password, add or remove shipping or billing addresses. You can also delete your saved credit cards from your account by navigating to “Stored Payment Methods” under My Account.
Who do I contact about invoice inquiries?
Please email accounts.receivable.us@reliableparts.com or call us at 800-841-4060.
Who do I contact for pricing inquiries?
Customers can shop online at Reliable Parts website anytime. Customer Service is available between 7:00 a.m. to 7:00 p.m. CST, Monday through Friday. Contact Customer Support via phone: 1-877-733-9241 or by email: customerservice@reliableparts.com.