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Terms & Conditions

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U.S Tax Table

Sales tax is calculated according to the following US Tax Table.

State of Billing Sales Tax
Arizona 8.1%
California 7.75%
Hawaii 5.212%
Illinois 9.25%
Indiana 7.0%
Nevada 7.75%
Utah 6.85%
Washington 8.9%

 

Warranty Information

Reliable Parts gladly offers a full manufacturer's warranty on all the parts and accessories we sell. In all cases this is always the warranty that the manufacturer themselves offer. It can range from 90 days up to one year and is generally a replacement program. A replacement part is supplied if all of their criteria are met. This is subject to manufacturer's warranty terms and conditions which may or may not include the return of the part, model and serial number requirements, and more. Reliable Parts does not offer any extensions on the manufacturer's warranty nor does it have the ability to alter them.

If a part becomes defective within the manufacturer's warranty period under normal use conditions, please contact us and we will be happy to make arrangements for the replacement part to be either picked up or sent to your home or office.

Please note: Water Filters have a 30 - 90 day warranty depending on the brand. Please contact a Reliable Parts representative for more information.

Shipping Information

All parts orders received by 3:30 PM local time, Monday to Friday, will be shipped the same day via mail or courier, i.e. United Parcel Service of America, Inc. (UPS) and the United States Postal Service (USPS).

There is a $9.50 US courier charge plus tax for all parts shipped within the Continental U.S. with the exception of any large or heavy items. These oversized items will be subject to a surcharge to cover the extra handling fee's that courier company's charge. You will be advised of any extra charges at the time of placing your order. Alaska and Hawaii will be shipped priority mail and customers will be notified of actual shipping charges prior to shipment.

Any extra charges will be explained at the time of purchase.

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Damage or Short Shipments

It is very important to open and inspect your order upon receipt. We require that you contact us within 48 hours of delivery if you discover a shipment shortage or damage with your order. Please contact us at 1-877-733-9241 and a customer service representative will assist you.

Return Policy

Products/Parts will be accepted for credit, subject to the following conditions:

  • Parts have not been installed and are in resalable condition.
  • Parts returned within the first 45 days from date of purchase will be credited at your purchase price.
  • Parts returned 46-90 days from date of purchase are subject to a 20% restocking fee.
  • No returns will be accepted on parts after 90 days from date of purchase.
  • SPECIAL ORDER (Non-Stock) Parts will not be accepted for credit under any circumstances.
  • Returns should be accompanied by a copy of the original invoice.
  • Do not ship to us collect. If you do, that cost will be deducted from your credit.
  • Accounts with average returns higher than industry standard may be subject to an additional restocking fee. This will be assessed on an individual basis.

 

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